Information Management

Transportation utilization information received from the transportation provider networks will be accessible to Medicaid Managed Care Programs through relational databases, and maintained for the length of the contract. We provide Medicaid Managed Care Programs with flexible, sophisticated reporting as well as systemic audit trails. This tracking mechanism allows Medicaid Managed Care Programs the necessary reporting required to track all inquiries in the system. LCP monitors transportation vendors, confirm compliance with all pertinent standards through periodic vehicle and on-site inspections. LCP currently utilizes over 90 vendors throughout the state of Indiana help provide non-emergency and urgent transportation.

LCP uses its current transportation system to integrate existing information management systems and desired enhancements to a relational database scalable to the MCO/HMO's network size. Predefined reports, scheduling and dispatch functions all use the same database. This highly sophisticated information system supports the encounter billing process. Moreover , because our information system is fully integrated into the scheduling process on a real-time basis, we track all denials of care and allow for ongoing monitoring of transportation policy as well as review for excessive utilization. Operational procedures will be created and followed to ensure ongoing compliance consistency with the transportation process.

The reporting capabilities of the transportation software have enabled LCP to maximize transportation provider's trip efficiency. LCP has been able to decrease the cost per trip and past the savings on to the customer. LCP's process has enabled state and MCO/HMO customers to focus on wellness programs and utilization trends.