FAQ’s English
Help and FAQ’s
Questions
Who is eligible for transportation services through LCP?
Eligibility depends on your health plan and benefits. Please contact your health plan.
How do I schedule a ride?
Our scheduling team can assist you with your scheduling needs by calling 800-508-7230 toll free/ 317-291-9318 or schedule online by creating an online account.
How far in advance should I schedule my trip?
Two business days are required, but we recommend scheduling as soon as you have your appointment information.
What information do I need to schedule a ride?
Please have your member ID number, appointment date and time, pickup and drop-off addresses, and any special transportation needs.
Can I bring someone with me?
One escort is permitted. Please provide the escort information when scheduling your trip.
What if I need to cancel or change my trip information?
You can cancel or edit your trips by calling LCP at 800-508-7230 toll free/ 317-291-9318 or You can cancel or edit your scheduled trips using your online account unless the trip is less than 72 hours.
What should I do if my driver is late?
Call 800-508-7230 toll free/ 317-291-9318 for assistance. Please have your trip ID number or medical ID number.
Who should I contact if I have a question or concern?
Our call center team is here to assist you. Please contact us at 800-508-7230 toll free/ 317-291-9318.
Who do I contact to file a complaint about services received?
We value your feedback. You can file a complaint online by logging in your account, or you can call LCP at 800-508-7230 toll free/ 317-291-9318.
How do I report lost items?
Please contact us at 800-508-7230 toll free/ 317-291-9318 to report lost items. LCP will contact the transportation provider to attempt to locate the lost item(s). If the lost item(s) is found, LCP will call you and make arrangements for the item(s) return. However, LCP Transportation nor the transportation provider is responsible for any and all items left in the transportation vehicle.